FreeShipping.com--Best Customer Service Recommendations

FreeShipping.com-- Best Customer Service Recommendations

At FreeShipping.com, customer service is always a top priority, but not all businesses emphasize it. If you’re interested in doing business with a company that offers superior customer service (and who isn't?), you should be on the lookout for a variety of qualities and behaviors. Find out how you can gauge whether a company that you may want to do business with offers great customer service.

 

Use of Technology

The use of technology can be especially important in maintaining great customer service. A great company will maintain a file of data regarding a customer’s order history, habits, and behaviors to make the shopping experience easier and more personable for the customer. Some companies even develop a profile of their clients so that they can make appropriate suggestions for products that might interest them.

 

Treating Employees Well

Employees who are happy at work are more likely to provide top-notch customer service to their clients. Companies that are well regarded for treating employees fairly are often quite successful, as employees who feel like they are appreciated are almost always more productive.

 

Availability

When a customer has a problem with an order or a billing issue, he is usually frustrated, and the last thing he wants to do is sit on hold for an hour waiting to speak to someone over the phone. Businesses that offer good customer service make it easy for customers to reach them. They operate during hours that are convenient for their customers to make contact, and if they can’t address a concern immediately, they return phone calls promptly.

 

Problem-Solving Skills

According to a FreeShipping.com review, a good customer service representative will have exceptional skills in problem solving. Even the best of companies is bound to make a mistake once in a while, and the sign of good customer service is how the team turns the problem into a chance to exceed the customer’s expectations. Employees should be diligent in ensuring that proper corrective action is taken immediately, without further inconveniencing the shopper.  

 

Treating Customers like Media Reps

One of the least expensive and most effective ways to attract new customers is through word-of-mouth referrals from satisfied clients. Businesses of all sizes overlook this strategy, but the most successful organizations will use good customer service as a way to reach new audiences. Businesses should encourage word-of-mouth referrals by offering each customer a great experience every time he or she shops.

Requesting Feedback

Customers want to feel important and like they're really valued by the companies with which they choose to do business. Smart businesses request customer feedback on a regular basis for this reason. Moreover, no matter how proactive a business is at trying to prevent problems, it is impossible to get in front of every issue that customers experience. Creating a simple way for customers to provide honest feedback can generate invaluable information about what needs improvement.

Good customer service is just as important when doing business online as it is in person. Investing in a FreeShipping.com membership is one way to save money while experiencing great customer service.

**Disclaimer: I received compensation for this post.**